Aurelia Dental (“we”, “us”, “our”) is committed to protecting the privacy of our patients and website visitors. This policy explains what personal data we collect, why we collect it, and the rights you have over it. It is written to align with the Serbian Law on Personal Data Protection and the EU General Data Protection Regulation (GDPR).
1. Who we are
Aurelia Dental is a dental practice located at Beogradska 6, 11000 Belgrade, Serbia. For any privacy-related questions, you can reach our data controller at hello@aurelia-dental.rs or on 011 / 243-2246.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact details you provide — name, phone number and email address.
- Health and dental records necessary to provide safe, appropriate care.
- Appointment history and correspondence with our team.
- Limited technical data (such as anonymous usage statistics) when you visit this website.
3. How we use your information
We use your data to provide and improve your care, including to:
- Diagnose, plan and deliver dental treatment.
- Schedule appointments and send reminders.
- Respond to your enquiries and requests.
- Meet our legal, regulatory and record-keeping obligations.
4. Legal basis for processing
We process health data on the basis of providing healthcare and, where required, your explicit consent. Other data is processed to fulfil our contract with you, to comply with legal obligations, or on the basis of our legitimate interest in running the practice.
5. Sharing your information
We never sell your data. We share it only when necessary — for example with dental laboratories or specialists involved in your treatment, or where we are legally required to do so. Any partners who process data on our behalf are bound by strict confidentiality agreements.
6. How long we keep it
We retain dental records for as long as required by Serbian healthcare regulations, after which they are securely deleted or anonymised. Contact enquiries that do not lead to treatment are kept only as long as needed to respond.
7. Your rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion, where legally permissible.
- Object to or restrict certain processing.
- Withdraw consent at any time.
8. Cookies
This website uses only essential cookies and anonymous analytics to understand how it is used. You can control cookies through your browser settings at any time.
9. Contact & complaints
To exercise any of your rights or to raise a concern, contact us at hello@aurelia-dental.rs. You also have the right to lodge a complaint with the Serbian Commissioner for Information of Public Importance and Personal Data Protection.